charte de l'affrété

Quality, safety and environment

Quality

TCV is committed to a service rate that is >98%, with a deadlines fulfilment rate >98%.

Internal procedures are set up by our Quality Manager, the purpose of which is to improve organisational processes with the goal being to achieve customer satisfaction.

Audits and assessments of our partner service providers are carried out for each new entrant and then once a year with the signing of the freight contractor’s charter. All our checks are recorded and copies of the documentation are kept in-house.

Safety

Ensuring the safety of the goods is done via transport carried out directly without breaking up the loads assigned to known service providers that have signed the freight contractor’s charter, and have been checked and audited.

Traceability of the goods is ensured by having vehicles equipped with geolocation technology. The loading and delivery information is sent automatically via e-mail.

Our connection gateway with the customer enables us to optimise timeframes for passing on information, as well as to avoid input errors, ensure there is a free flow of exchanges, and increase the volume capacities to be taken care of. Disputes are dealt with immediately.

 

The environment

TCV undertakes to comply with environmental protection requirements by implementing the following initiatives:

  • Reducing CO2 emissions by optimising rounds and limiting the number of kilometres travelled with empty loads.
  • 100% of the drivers are trained regarding environmentally-minded driving.
  • 80% of the vehicles comply with the Euro VI and the Euro V standards, while 20% comply with Euro IV.
  • Dematerialisation: Invoices are sent via e-mail, with electronic archiving.
  • Renewable energy sources are used.

 

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Group sites

TCV

20 rue de la Tuilerie
37550 SAINT AVERTIN
02 47 74 60 74

 

9 rue de Maubeuge
75009 PARIS

The head office

3 rue de l'Île Chupin
ZI de Chevire
44340 BOUGUENAIS